Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. About Us Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports. Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef. From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one! About Journey Beyond Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia. About the Role Reporting to the Operations Manager, the Operations Experience Manager will directly manage the Assistant Reef Operations Managers (AROMs), fostering an environment of high performance that aligns with our organisational objectives. Your role encompasses the oversight of pontoon operations, ensuring safety and efficiency while elevating guest experiences. This position will require overnight stays on our pontoon at Hardy Reef on the Great Barrier Reef, offering an incredible opportunity to immerse yourself in one of Australia's most stunning natural environments. You will also play a crucial part in compliance, recruitment, and maintaining operational consistency across the fleet, all while promoting a culture of exceptional guest service. Key responsibilities include but are not limited to: Provide leadership and mentorship to AROMs, conducting regular meetings to discuss operational updates, challenges, and opportunities for improvement. Monitor safety protocols and conduct risk assessments, leading safety drills to ensure staff preparedness and compliance with statutory requirements. Assess guest feedback and operational performance to identify necessary improvements, fostering a culture of outstanding guest service among team members. Manage recruitment for pontoon operations, including identifying staffing needs, overseeing the onboarding process, and ensuring accurate verification of competency documentation for marine staff. Ensure VOC’s and VSIs across fleet are current and filed appropriately for reference upon request About You We are seeking an enthusiastic dedicated professional with a love for the marine industry. You will be a proactive problem solver, have a keen eye for detail and proven ability to balance multiple responsibilities while meeting deadlines. You will have a sound knowledge of the marine / tourism environment along with a passion for delivering memorable experiences. To be successful in this role, you will be someone who: Demonstrates reliability and self-motivation, with the ability to work autonomously as well as collaboratively within a team. Has the ability to inspire and mentor team members, fostering an environment of high performance with a positive work atmosphere. Proficient with technology, including maintenance management software and data entry, ensuring efficient administrative support. Strong time management skills, with the ability to prioritise effectively to meet deadlines while maintaining high standards of work. Excellent written and verbal communication skills, enabling you to engage confidently with team members and guests. Flexibility in working hours and days, alongside a commitment to exercising good judgement in challenging situations and making informed decisions. AMSA Masers Qualification – Minimum Master HLTAID011 Provide First Aid; HLTAID015 Provide Cardiopulmonary Resuscitation & Apply Basic Oxygen QLD Responsible Service of Alcohol; QLD Working with Children’s Check (Blue Card) National Police Check Desirable: AMSA MED 3 COC or higher Bronze Medallion/Cert II Public Safety (Aquatic Rescue) or equivalent experience 2 years’ experience in similar role Generous discounts on Journey Beyond travel and experiences An attractive salary and positive work environment Study Assistance Policy A career with opportunities for progression, transfers, and secondments Employee Referral Policy Parental Leave program Purchased Leave policy Private Health discounts Employee Assistance Program Discounts on Journey Beyond merchandise Discounts at the Cruise Café & Bar Discounts at the bar on board vessels Free public transport Salary sacrifice remote area benefits Applications will be reviewed and progressed as they are received, so don't wait, apply now!
